Shipping policy

Shipping Policies

At checkout, you will be prompted to choose an available shipping method for your item(s). Shipping costs and delivery options are based on the items in your order, destination, package weight, and shipping method selected.

Free economy shipping is offered on qualifying orders of $200 or more within the USA, with some restrictions applying.

  • Some items on this store are fulfilled directly by our partners. These include Aegis Formulas, Baja Gold Salt Co., Meraki Medicinal, Tribe Vitamins, Kokoa Botanicals, and Trust Your Gut. These products may have separate shipping charges from other store items and do not qualify for free shipping.
  • Free economy shipping is offered on qualifying orders of $200 or more within the contiguous United States (48 states). Alaska, Hawaii, Puerto Rico, and other U.S. territories are excluded from this offer. Additional product and shipping restrictions may apply.

The Detox Dudes warehouse shipping hours are Monday through Friday, 9:00 AM to 5:00 PM EST, excluding observed U.S. holidays. Customer Service hours are also Monday through Friday, 9:00 AM to 5:00 PM EST. We do not process or ship orders on Saturdays, Sundays, or observed U.S. holidays.

Selecting an expedited shipping service does not guarantee same-day shipping.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your name, street address, apartment or unit number, city, state/province, postal code, and country before submitting your order.

Once an order has been processed and shipped, we cannot make changes to the shipping address.

The Detox Dudes is not responsible for delivery delays, lost packages, returned packages, additional shipping charges, or other delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address immediately after placing your order, please contact Customer Service as soon as possible. We will make every reasonable effort to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.

FedEx and P.O. Boxes

FedEx does not deliver to P.O. Box addresses. This applies to both U.S. and international FedEx shipments.

If you select a FedEx shipping service at checkout, you must provide a valid physical street address for delivery.

Orders submitted with a P.O. Box and a FedEx shipping method may be delayed while we attempt to obtain a valid physical address. If the order has already shipped, we cannot guarantee that the carrier will be able to correct or redirect the shipment.

Customers are responsible for providing an address that is valid for the shipping method selected.

Temperature-Sensitive & Perishable Products

Important: Perishable and temperature-sensitive products, including suppositories, nasal sprays, and other temperature-sensitive items, require expedited shipping.

Because these products require expedited shipping, they are not eligible for free economy shipping on orders of $200 or more. Applicable expedited shipping charges will be calculated and displayed at checkout.

These shipments may include complimentary ice packs to help control temperature during transit. Ice packs may partially or completely melt during transit. This is normal and does not necessarily indicate that the product has been compromised.

Customers are responsible for retrieving temperature-sensitive packages promptly after delivery and storing the products in a temperature-controlled environment according to the instructions provided on the product packaging.

U.S. Shipping

For orders shipping within the United States, available shipping options will be displayed at checkout. Depending on the destination and products ordered, customers may have the option to upgrade to Ground, expedited, or Overnight/Express Service.

If you choose an expedited shipping method, your order must be received and payment authorization completed by 12:00 PM (noon) EST to be eligible for processing that business day. Orders received after the cutoff may be processed on the following business day.

The 12:00 PM EST cutoff does not guarantee same-day shipping.

Business days are Monday through Friday, excluding observed U.S. holidays.

Standard Ground Shipping

Once a Standard Ground package has been accepted by the shipping carrier, The Detox Dudes is not responsible for packages that are lost or stolen after confirmed delivery.

Customers should contact the shipping carrier directly regarding delivery issues and should promptly report any problems to our Customer Service team.

Overnight / Express Shipping

Overnight/Express shipments include the carrier's applicable standard declared-value coverage, which may be limited to $100 depending on the service and carrier terms.

If an eligible Overnight/Express package is lost during transit, please contact us so we can assist with filing a carrier claim.

Overnight service does not automatically include Saturday delivery. If Saturday delivery is needed, please contact us before placing or finalizing your order so we can determine whether Saturday delivery is available for your destination.

Due to carrier service-area and ZIP code restrictions, overnight or express delivery may not be available or guaranteed to every destination.

International Orders

All international sales are final. International orders are not eligible for returns, exchanges, or refunds.

Customers are responsible for reviewing their destination country's import requirements, customs regulations, and product restrictions before placing an order, particularly when purchasing supplements, health products, or other regulated items.

The Detox Dudes is not responsible for packages that are delayed, held, rejected, seized, refused, unclaimed, returned to sender, abandoned, destroyed, or otherwise affected by customs, government authorities, or the destination country's import requirements.

Packages affected by these circumstances are not eligible for a refund or replacement.

International Product Restrictions

Certain products are not eligible for international shipping.

Product eligibility may vary by destination based on local import regulations, customs requirements, carrier restrictions, and product classifications.

Customers are responsible for confirming that the products they purchase are permitted for import into their destination country. Please check with your local customs authority before placing an order, particularly when ordering supplements, health products, liquids, or other regulated items.

The availability of a product for purchase or international shipping at checkout does not guarantee that the product will be accepted by customs in the destination country.

The Detox Dudes cannot guarantee customs clearance and is not responsible for delays, holds, rejections, seizures, returns, abandonment, or destruction resulting from country-specific import restrictions.

Countries and Locations We Are Currently Unable to Ship To

At this time, The Detox Dudes is unable to ship to addresses located in the following European Union locations:

  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Estonia
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain

Shipping availability may change based on carrier availability, customs requirements, import regulations, and other restrictions. Customers should review the available shipping options at checkout before completing an order.

Customs, Duties, Taxes & VAT

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges.

These charges are determined by the destination country's government and customs authorities. They are not controlled by The Detox Dudes and are the responsibility of the recipient.

When duties, taxes, VAT, or other import fees are required before delivery, the customer must pay those charges directly to the carrier or appropriate customs authority.

Failure to pay required import charges, provide requested customs documentation, or collect an international shipment may result in the package being returned, abandoned, or destroyed by the carrier or customs authorities.

By placing an international order, the customer accepts responsibility for complying with the import requirements of the destination country and for paying all applicable customs duties, taxes, VAT, brokerage charges, and related fees.